At Utica Capital, we value your trust and are committed to providing a high standard of service at all times. If you’ve experienced a concern or dissatisfaction with any of our services, staff, or communications, we want to hear from you. Your feedback helps us improve and ensures we address any issues promptly and fairly.
All complaints are handled confidentially and in accordance with our internal procedures and applicable financial regulatory standards. We aim to resolve matters quickly, clearly, and with respect.
What You Can Report:
You may use the below form to raise concerns related to:
Investment advice or portfolio performance
Account access or administrative issues
Communication or conduct of staff
Fees, charges, or unclear terms
Any other aspect of your experience with us
Fill out the below form:
Response Timeline:
Once submitted, you will receive an acknowledgment within 24 hours. We aim to investigate and respond to most complaints within 10 business days, although complex matters may take longer. We will keep you informed throughout the process.